Tenants

We understand tenant happiness is the most important aspect of letting; after all, letting agencies would all be out of business if we didn't have tenants! We promise to ensure all tenants are kept well and safe during the period of their tenancy and we are never more than a phone call or a click away if you need to contact the office. We provide a healthy mix of properties from various sources ranging from our own renovations to outsourced renovation companies to independent landlords which means we are sure there is a property we can offer that will match what you are looking for.

For maintenance issues we only use our own trusted contractors many whom we have enjoyed many years of working with so we are more than happy to put our stamp on any works completed by our own team!

We strive to offer a streamlined communication system so tenants are made aware of every single detail from viewing to check out of your tenancy.

1) Viewing a property - When viewing a property, we will always strive to match the right property with your criteria - once you're happy to proceed with a property the application begins. To secure a property we take a holding deposit of £80 - should the property's weekly rent amount to less than £80 we will take the equivalent of one week's rent. This holding deposit will secure the property and temporarily take it off the market pending the outcome of the referencing. Please be aware all applicants must be at least 18 years of age and working full time unless specified in the advert.
2) Referencing - Once the holding deposit has been received tenants will have an option of two deposit options - depending on which option is chosen the tenant will pay one of two amounts once referencing is passed. Referencing will look at various factors of a tenant’s application ranging from employment history, a credit check to landlord references. Referencing must be passed before a move in date is determined with referencing typically taking five working days however this can vary from tenant to tenant. Tenants who feel any part of their application will infringe on their ability to pass referencing are advised to make both the agency and the referencing team aware before referencing has begun otherwise they will risk losing their holding deposit.
3) Deposits – A deposit must be submitted prior to the move in. As previously mentioned each tenant will have one of two options:
i) DPS – The tenant will pay the equivalent of one month’s rent to the agency which will be lodged with the Deposit Protection Scheme (DPS). This will stay with the DPS until the tenancy has expired at which point the deposit will be returned to the tenant. Deductions will be made for any damages to the room/property not considered fair wear and tear.
ii) Zero Deposit Scheme – The tenant will pay the equivalent of one week’s rent to the Zero Deposit scheme. This is non-refundable and is in place of a traditional deposit. This however doesn’t cover any arrears the tenant may be in during the tenancy or any damages at the end of the tenancy not considered fair wear and tear. Tenants who return their room/property in a good condition with no rental arrears will have no deductions however will not get their week’s rent back paid at the beginning of the tenancy. For more information visit: https://www.zerodeposit.com/
4) Move In – Once referencing has been passed and a move in date has been agreed, the agency will meet the tenant at the property for the exchange of keys. Please be aware the move in will not go ahead until all necessary funds have been transferred and the appropriate identification has been shown to the agent. An inventory will be taken upon move in to ensure the tenant is not penalised for any damages from the previous tenancy.
5) Maintenance - Tenants are advised to report repairs either through email into their local office or through the Letting Complete app. Whilst we will try our best to see to maintenance issues in a quick and efficient manner, please be aware we will attend to issues in order of urgency. Please do not tell any agent of issues face to face. The following emails are for the following areas:
enquiries@oneheritageletting.co.uk – Wakefield and the “Four Towns,” Barnsley, Selby, Sheffield
enquiriesleeds@oneheritageletting.co.uk – Leeds and the surrounding area
enquiriesmanchester@onheritageletting.co.uk – Manchester, the Greater Manchester area, Blackpool
enquirieslondon@oneheritageletting.co.uk - London
You can download the One Heritage app on both the App Store and Play Store. Each tenant will receive their own login upon move in.
6) Arrears – Tenants are advised to report the possibility of a late payment well in advance. We understand everyone experiences financial issues and as such with the landlord’s permission the agency will devise a payment plan that both the tenant and landlord are happy with. All tenants must be aware they may be subject to a late payment charge if they do not adhere to the payment plan or make the agency aware.
7) Check Out – Tenants are advised to give one month’s notice in line with their contract signing date when they wish to leave the property. Notice must be given via email to your local office and an agent will organise a time and date for the handover of keys and for the check-out inspection. Once the keys have been handed over and the check-out has been conducted, the deposit will be returned within 5 working days (if a deposit has been paid at the beginning of the tenancy).
For more information on what kind of properties we manage visit our YouTube channel here:
Don’t forget to browse our full list of properties under our ‘Property’ tab!

Letting Complete Ltd is a member of a Government approved client money protection scheme and all deposits are held with the Deposit Protection Scheme (DPS No. 1577427)

Letting Complete is a member of the Property Redress Scheme. PRS012672

Holding Fee: £80 for a HMO. If the applicant is successful in their application this fee is deducted from their first month's rent.

Holding Fee: £200 for a BTL. If the applicant is successful in their application this fee is deducted from their first month's rent.